Friday, January 27, 2006
Why "your call is important to us & other stories" ?
Cos when you hear this you know that you can go and put the kettle on and do Saturday's Killer Su Doku from The Times.
Cos when you hear this you know whoever you have called is raking in the money having you on hold on the premium 0870 number they have you dial when they f**k-up.
Cos when you eventually get through you know there wil have been no joined up thinking and the last person you spoke to wanted a fag so didn't update your call record properly and what was agreed is lost and it will cost you money.
Cos you know that in the call-centre, manage by comittee, control by policy, screw the customer world we live in they lose site of their reason for being there: you.
I'm going to use this site to highlight all this big business crappola and why British business has lost common sense...
Have you ever wondered why you can't use a paper-knife in the office?
Have you ever wondered why you can't close the kitchen door in the office?
Have you ever wondered why your have to do a Risk Assessment to move your monitor six inches to the left out of the sunlight?
I'll tell you why. It is because you are stupid and cannot be trusted to your own devices.
So there you have it. This blog is to discuss why the little man in the UK is screwed by big business and why we aren't allowed to have common sense without a policy and risk assesment.
Oh, I ain't Columbo or owt but one more thing....if I don't quite get the wording right, take my word for it: my bits are all just my opinion and not a statement of fact. I'm not trying to slander people just vent my spleen.
Cos when you hear this you know whoever you have called is raking in the money having you on hold on the premium 0870 number they have you dial when they f**k-up.
Cos when you eventually get through you know there wil have been no joined up thinking and the last person you spoke to wanted a fag so didn't update your call record properly and what was agreed is lost and it will cost you money.
Cos you know that in the call-centre, manage by comittee, control by policy, screw the customer world we live in they lose site of their reason for being there: you.
I'm going to use this site to highlight all this big business crappola and why British business has lost common sense...
Have you ever wondered why you can't use a paper-knife in the office?
Have you ever wondered why you can't close the kitchen door in the office?
Have you ever wondered why your have to do a Risk Assessment to move your monitor six inches to the left out of the sunlight?
I'll tell you why. It is because you are stupid and cannot be trusted to your own devices.
So there you have it. This blog is to discuss why the little man in the UK is screwed by big business and why we aren't allowed to have common sense without a policy and risk assesment.
Oh, I ain't Columbo or owt but one more thing....if I don't quite get the wording right, take my word for it: my bits are all just my opinion and not a statement of fact. I'm not trying to slander people just vent my spleen.
